Customer Service/Support

Support

We have built the Train2move store to be user friendly and provide instant access to most of the products we offer. If for any reason you have a problem with the order process or are unable to download the product(s) you ordered, please contact us using the form on our Contact Us Page. We do our best to answer support requests as quickly as possible. Most requests are answered within 1 business day.

Security and Privacy

At Train2move, protecting your information is a top priority. To ensure your information is safely guarded, we use an SSL certificate from Equifax Secure for our transaction encryption. Every time you submit an order with credit card, billing, and shipping information, the transmission is using some of the most advanced encryption technology available to protect your personal information. With this encryption, only Train2move is able to decode your information for processing.

Once you enter the ordering portion of the web site, you will notice a padlock or unbroken key on the bottom right hand portion of your browser.  This signifies your are in a secure area.

If you have any questions, concerns or comments, please don’t hesitate to contact us using the form on our Contact Us Page.

Shipping Info

Most of the products we offer on Train2move are available for immediate download after successful purchase.

Physical products are shipped via United States Postal Service to the United States only. Orders are usually filled within 3 business days.

Returns/Money Back Guarantee

Train2move takes pride in the products we sell. We strive to maintain our reputation for quality as well as our excellent customer service. If for any reason you are dissatisfied with your purchase we will assist you with a prompt refund. We offer a no questions asked 30 day money back guarantee on all of our products. Simply submit a request for a refund using the form on our Contact Us Page.

Our guarantee also applies to physical goods. If for any reason you are not satisfied with your purchase, just contact us using the form on our Contact Us Page. Please be aware that we offer refunds for physical goods only if they are in like new condition, contain all original contents and in original packaging.

Returns should be sent to:
Train2Move.com
c/o 72mm, Inc.
2745 Liberty Street NE
Salem, OR 97303

Train2move cannot assume responsibility for lost or misdirected returns.  We do suggest using a traceable and insured method for your return.  Please keep the tracking number for your return in order to properly document a safe return.

What Others Are Saying

"My body has not reacted well with working a desk job.  I am only 25, but have been having a lot of pain that has built up over the past 6 months...The cubicle workouts have truly helped, I cant even begin to tell you...so much better! Thanks Scott, love the routines!" Brandon
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